We’re dedicated to helping local residents achieve their property goals. 

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We’re passionate about helping people not only find the right mortgage, but also helping ensure the money lands in their account, so they can pursue their property goals with speed and ease.

 

At Bournemouth Mortgages, our experience is that unfortunately, many customers suffer setbacks due to rushed applications and miscommunications before they come to us.

 

Some customers have had their applications turned down, sometimes because details in the application don’t meet the lenders’ criteria, or for more fundamental reasons like the deposit amount or income doesn’t match up, but essentially because the customer has not been recommended the mortgage product that is right for their specific circumstances.

 

Some customers have even had their sale fall through as the solicitors, estate agents and lenders involved miscommunicate with each other or take too long to progress.

 

In our experience, these failures are the result of mortgage broker firms lacking personalised and dedicated customer service. Either because they’re too big to focus on the individual needs of their customers, or they can’t provide a dedicated service offering.

 

We understand that this is incredibly frustrating, which is why we pride ourselves on going the extra mile for our customers to make sure they’re getting the right deal, and that the whole process runs smoothly. The first thing we do is search tirelessly for the right loan for our customers’ personal circumstances, which means we find mortgages for our customers where their previous mortgage broker has failed. Some examples are where customers have recently begun new employment or have bad credit history.

We know that the last thing you need when buying or remortgaging a property is extra stress. That’s why we are available for our customers outside of normal working hours to answer any questions and make sure every detail on their application is correct. After we’ve completed all the paperwork and submitted the application, we even chase the lenders, solicitors and estate agents involved to keep everything on track.